Return Policy
At Pedivox, your satisfaction is our top priority. We understand that sometimes products may not meet your expectations or may encounter unexpected issues. That’s why we’ve created a comprehensive Return and Refund Policy to give you peace of mind while shopping with us.
Easy Returns Within 30 Days
If you’re not fully satisfied with your purchase, you can return the product within 30 days of delivery for a full refund. Your satisfaction is what matters most to us.
Quality Assurance
We take pride in the quality of our products, but we understand that occasionally issues may arise. If you experience any manufacturing defects or damages during shipping, please contact us within 24 to 48 hours of receiving your order.
Our team will work closely with you to find the best solution and ensure your concerns are addressed promptly.
Swift Refund Processing
Once your return is received and verified by our Pedivox finance team, we’ll expedite the refund process. You can expect your refund within 5 business days from the date we receive your return at our warehouse.
We value your time and aim to make the refund process as seamless as possible.
No Restocking Fees
We don’t charge any restocking fees on returned products. Your satisfaction is our priority, and we want to make the return process as simple as possible for you.
Order Modifications and Cancellations
We understand that plans can change. That's why we offer a 24-hour window for order modifications or cancellations. If your order hasn't entered the fulfillment process, simply contact us and we’ll accommodate your request hassle-free.
Policy for Damaged or Defective Goods
If you receive damaged or defective goods, please contact our customer service within 48 hours. Send us photos of the defect or damage, and we will inspect the item to offer a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return any unused, undamaged products within 30 days, provided they’re in their original packaging.
Return Instructions
- Return Notification: To begin your return, please contact our customer service at contact@pedivox.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your request, we’ll send you detailed instructions and, if applicable, a prepaid return shipping label.
Packaging and Shipping
- Safely pack the item in its original packaging, ensuring all labels and tags remain attached.
- Include the return authorization form and any necessary supporting documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Pedivox will cover the return shipping costs.
Dedicated Customer Support
Our dedicated Customer Service Team is here to help you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.
Email: contact@pedivox.com
Phone: +33 756755936
Operating Hours: Monday - Friday: 09:00 - 6:00 PM (GMT+00:00)
At Pedivox, we’re committed to providing you with exceptional products and service. Your satisfaction is our priority, and we’re here to ensure you have a positive shopping experience with us.